I can`t collect my diamond return

[robin2627]

i recharge worth of 39.99$ but when i look at diamond return i can`t collect the additional diamond and that is my first recharge for 39.99$ i hope you will fixed it.. it should be "collected" right but here in my screen shot i can`t collect it..
IGN: Marshall
Server: S248 Brightcastle
Ticket no. 326844

[Rubedo]

You need to file a ticket to billing with attached screenshots. Thank you